Question 1

Does breaking the seals or interfering with the part without the seller's knowledge result in loss of warranty?

Accepted Answer

Yes, any such actions without our consent will result in the loss of the warranty for the product. In such situations, we have no way of verifying whether there was no intentional action or modification that could affect the technical condition of the product and cause its failure.If you notice a problem with the product, please contact our hotline first. Our consultants will forward the report to the appropriate specialist who will decide whether the product can be repaired or whether it is necessary to return the goods to us for verification.IMPORTANT! All our products have unique markings, seals and numbering. Thanks to them, we can clearly determine whether there has been interference without our knowledge. If such action is detected, the warranty may be voided.

Question 2

How do I check if a product will fit my vehicle?

Accepted Answer

1. To make sure the part is right for you, please compare your part number with the number in the product description. If the numbers are identical, you can be sure that the part will fit your vehicle.2. You can also contact our customer service department by calling the hotline. During the conversation, we will ask for details about the vehicle and ask for the VIN number, which will verify whether the selected part is suitable for your car.

Question 3

To what address can I send a complaint or return?

Accepted Answer

Our address for correspondence, returns, exchanges and complaints is:LYNX RYSZARD WINIARSKI ul. Wołowska 78 60-167 PoznańReturn of goods is only possible if the purchase agreement was concluded at a distance. The return of goods must be made within 14 days of the date of delivery of the product.The Seller does not provide for the possibility of returning goods purchased and collected in person at the company's headquarters or at the headquarters of companies cooperating with the Seller.WE DO NOT ACCEPT COD PARCELS. WE PROCEED WITH REFUND BY BANK TRANSFER.

Question 4

I made a purchase but did not indicate that I needed an invoice. What should I do in this situation?

Accepted Answer

In accordance with the applicable tax law (Article 106b, paragraphs 1 and 5 of the VAT Act), the buyer is obliged to inform the seller about the need to issue an invoice at the latest at the time of purchase. In the case of online purchases, the appropriate option must be selected and the data necessary for issuing an invoice must be provided before finalizing the order.If the notification of the need to issue an invoice occurs after the transaction is completed or after the goods have been received, unfortunately we will not be able to issue an invoice based on legal regulations. We encourage you to make sure that such a need has been reported before making a purchase.

Question 5

How long does it take to ship products?

Accepted Answer

We make every effort to ensure that shipments are made as quickly as possible. We want the ordered products to reach you in the shortest possible time, which is why we attach great importance to the timeliness and efficiency of our logistics activities.If you would like to make special delivery arrangements, please contact us – we always try to adapt to the needs of our customers.

Question 6

I have received the purchased goods, but I have additional questions. Where can I contact you?

Accepted Answer

If you have any questions or concerns after receiving your order, we encourage you to contact the salesperson who handled your order. They will certainly provide all the necessary information and help resolve any issues.

Question 7

Can I place an order other than online?

Accepted Answer

Yes, if you are unable to place an order online, please contact one of our sales representatives by phone. We will be happy to take your order and answer any questions you may have.Contact number: +48 514 105 177

Question 8

Can I pay by card to the courier or upon pickup?

Accepted Answer

Unfortunately, we do not accept card payments. You can pay cash on delivery or pay for your order by bank transfer. When collecting in person, payment is only possible in cash.

Question 9

Can I collect the goods in person?

Accepted Answer

Yes, personal collection is possible. We issue goods after prior telephone arrangement and setting the date and time of collection.The address for personal collection is:ul. Wolowska 7860-167 Poznan

Question 10

Do you ship internationally?

Accepted Answer

Yes, we do international shipping, but this requires prior telephone arrangement and checking the availability of courier services in selected countries. Please contact us before making a purchase and we will prepare a shipping quote - both pallet (e.g. engines, gearboxes) and parcel. In the case of international shipping, only the prepayment option is possible, because we do not support international cash on delivery.

Question 11

Can I return the goods?

Accepted Answer

According to Article 34 of the Consumer Rights Act, if 14 days have not passed since the purchase and the goods were purchased remotely, you have the right to return the goods. A return is possible provided that the product has not been installed and the guarantee seal has not been broken. In a situation where the product has been installed or the seal has been removed, the goods cannot be returned. In such a case, only the exchange of the goods is possible, e.g. in the event of damage to the part.The Seller does not provide for the possibility of returning goods purchased and collected in person at the company's headquarters or at the headquarters of companies cooperating with the Seller.Returns must be made within 14 days of delivery of the product.WE DO NOT ACCEPT COD PARCELS. WE PROCEED WITH REFUND BY BANK TRANSFER.

Question 12

Is there a warranty on the products and for how long?

Accepted Answer

Yes, all our products are covered by a 30-day start-up warranty from the date of delivery.

FAQ